Privacy Policy : If you wish to subscribe to our mailing list, we require your email address. We never sell or rent our databases and we never make your personal information public. We do not engage in SPAM. Any email you receive from us will be with regards to your purchase and/or technical support.
Support Policy : Technical support is often provided during business hour Mon-Fri, 9am - 5pm. Support provided outside normal business hours is provided by representatives volunteering their own time during non-business hours. We are located in Malaysia and only provide technical support in Bahasa Malaysia or English only.
Telephone support is available but before technical support is provided via telephone, a support ticket must be opened. If the representative is unable to resolve the issue via support ticket, he or she will escalate the ticket to telephone support for further assistance.
Brand/Likeness Usage : Please be sure to use our provided brand assets and link directly to our websites (https://mobile.ads.my). Get the Mobile Ads Services brand assets from our authorized channels.
Refund Policy : We have a 30 day, no questions asked, money back guarantee on all services directly offered by Mobile Ads Services. To be eligible for refund you must have your request in prior to your first billing cycle.
Once installation or setup services have been completed or any other services stipulated in the contract have been rendered, the fee is non-refundable.